Frequently Asked Questions
General Information:
Location: Visit our outlet location in Block 37. A historic mall conveniently located in the Loop of downtown Chicago! 108 N State St, Chicago, IL 60602
Hours: Monday – Saturday 11am -6pm & Sunday 11am – 5pm
Phone: (312) 977-9483
Email: help@chicagoplays.com
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What is Hot Tix?
Hot Tix is a service of the non-profit League of Chicago Theatres on behalf of the theatre industry in Chicago. We offer you amazing discounted deals, an incredible choice of shows, and friendly customer service at our convenient in-person location in Chicago’s Loop. When you purchase tickets from Hot Tix, you help to fund a range of important efforts in the Chicago theatre community.
How much is the Hot Tix discount?
The discount is determined by the theatre! Hot Tix ensures that we offer the highest discount and best deal than any other third-party ticketing platform, honoring our motto, “Chicago’s Best Theatre Deals!”
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Purchasing Questions:
Why am I directed to Ticketmaster for some shows?
The majority of our discounted tickets are now sold through Spektrix, a powerful ticketing system made specifically for arts organizations; however, some venues will still direct you to Ticketmaster where you will enter the offer code HOTTIX to access discounted tickets. For shows that redirect you to Ticketmaster, you will use your Ticketmaster account login information to complete those purchases.
What is this service charge?
This small service charge covers operational costs of Hot Tix and the non-profit, The League of Chicago Theatres. The service charge varies depending on the ticket price and helps Hot Tix continue to offer the highest discounted deals on Chicago theatre shows! Don’t worry, even after the charge, it’s still the best deal in Chicago!
The service charge is applied regardless if purchased in-person, over the phone, or online.
We do not determine the service charges for Ticketmaster.
What is your refund and exchange policy?
Tickets before the scheduled performance time are eligible for refunds or exchanges for most performances. Contact us during our regular business hours:
Monday – Saturday 11am – 6pm Sunday 11am – 5pm
Call us at (312) 977-9483 or email help@chicagoplays.com
Tickets purchased through Ticketmaster can only be refunded if purchased at Block 37 and the physical ticket and receipt are brought to our outlet location at Block 37 during business hours before the scheduled performance.
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Tickets and Inventory Questions:
How far in advance do you offer discounted tickets?
There is no limit to how far in advance a theatre may offer discounted tickets through Hot Tix. Most theatres offer discounted tickets for the current week, but some theatres choose to make tickets available in advance for the full run of their production. Always check our site for new discounted performance dates!
When does the website update?
The Hot Tix team updates the website continuously during regular business hours as discounted tickets become available. Check the website often for new show additions, as more tickets may be added throughout the day.
How do I know where I’m sitting?
Often times, the theatre you are purchasing from will assign your seat. Ticket purchases of up to 4 tickets will always be seated together. Tickets are never obstructed or partial view unless explicitly indicated. If your show is “General Admission” you will simply choose your seat when you arrive!
If your show is “Assigned at Box Office,” the theatre’s box office assigns the seats on the day of the show. Arrive no sooner than 30 minutes before the show to receive an assigned seat for each Hot Tix ticket purchased.
How can I get accessible seating through Hot Tix?
To accommodate your needs, please call the Hot Tix staff directly at 312-977-9483 during regular business hours. Please wait to purchase tickets until you have contacted the Hot Tix staff.
I’m not finding the show I’m looking for on Hot Tix.
This may mean we haven’t received tickets yet! Keep checking our site or give us a call for live updates. You can also visit ChicagoPlays.com for a comprehensive list of theatres in the Chicagoland area. Search for shows by neighborhood, genre, on stage now, or coming soon!